Privacy Policy
Last Updated: 12/05/2025
1. Introduction
FHAM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from fham.online (the "Site").
2. Ownership of rights
Any use of fham.online or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of fham.online .
3. Information We Collect
Personal Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Device Information: We may automatically collect information about your device, such as your web browser, IP address, time zone, and cookies installed on your device.
Order Information: We collect information related to your order, such as products purchased, payment method, and order details.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, understand usage, and deliver relevant content.
4. How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and shipping details
- To respond to inquiries
- To detect fraud and manage risk
- To improve and optimize our Site
5. Sharing Your Information
We do not sell or trade your personal information. We may share it only with:
- Service Providers who assist in operating our Site or servicing you, under confidentiality agreements
- Legal Authorities when required to comply with law or protect rights
We may use tools like Google Analytics. By using our Site, you consent to data transfer as required under applicable laws.
We do not share your personal information with third parties for marketing without your explicit consent.
6. Security
We use security measures to protect your data. All information, including login credentials and orders, is stored securely using industry standards.
Only users who register after a verified purchase can access the Community Store during its 30-day period. Users are responsible for securing their login credentials.
While we strive to protect your information, we cannot guarantee absolute security over the internet.
7. Data Retention & Account Lifecycle
User accounts created for the Community Store are temporary and valid for 30 days. After this period, the accounts are deleted from our e-commerce system, and users will no longer be able to log in.
We may, however, retain limited personal information such as your name, email address, and order history for marketing, analytics, and customer relationship purposes. This information is stored securely and used in accordance with applicable data protection laws.
You may opt out of marketing communications or request the complete deletion of your data at any time by contacting us at contact@fham.online.
Whenever you make a new purchase in the future, you may re-register for use of login in the Community Store in the upcoming cycle.
8. No Refund, Return, or Exchange After Purchase
All sales are final. Once a purchase is completed, no refunds, returns, or exchanges will be accepted. Please review your order carefully before confirming your purchase.
9. Delivery
fham.online exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
fham.online endeavours to dispatch orders in the fastest possible time and in the order in which they are placed.
Once your order is placed, you will receive an email confirmation with your order details.
We will aim to process and deliver orders within 3–4 working days.
However, this is only an estimate — actual delivery times may vary due to factors beyond our control.
Please note that we do not guarantee delivery within this timeframe.
If your order is not delivered within 14 days of purchase, please contact us at contact@fham.online.
10. Ordering
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation.
If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in law, practices, or features. The updated version will be posted on this page.
12. Your Rights
You may have rights under applicable laws, including access, correction, deletion, or objection to processing of your personal data. Contact us to exercise these rights.
13. Contact Us
For any questions about this Privacy Policy, please contact us at contact@fham.online